East StreetSouth MoltonDevon, EX36 3BZTel: 01769 573101
‘We offer appointments to pre-book with your usual doctor up to 5 weeks in advance.
We always offer emergency appointments every day for urgent problems that need to be seen on the same day. These will be with the emergency doctor and may not be your usual doctor.
We also offer telephone consultations for those that want them.’
· You do not need to phone immediately at 8.30am unless your call is urgent.
· Try to phone before 12am if you want to speak to a doctor
· If you are phoning for results or to arrange routine nurse appointments please phone AFTER 10.30am
· If you think you need a home visit please phone before 10am if possible, but if something crops up later in day, please do give us a ring anyway.
· We cannot take prescription requests over the phone, please order online, via your pharmacy or via written request or repeat slip
Most appointments are bookable in advance – there is also a minor injury service available every day
We hope this information is helpful
Please do contact the practice with any comments about your experiences of the GP Appointment system.
We provide a Minor Injury Service to our own patients and temporary residents, i.e. holidaymakers during normal surgery opening hours. You do not need an appointment to visit the Minor Injury Unit at the practice.
Many people go to Barnstaple Accident and Emergency (A&E) with Minor Injuries when they could be treated more quickly locally.
In A&E, staff must give priority to serious and life threatening conditions, so if you go there with a Minor Injury you may have to wait a long time to be seen.
If you are not sure then phone the surgery or call 111, the New NHS non-emergency advice line
Patients whose illness prevents them from attending the surgery can be visited at home.
Please ring as soon as possible in the day, before 10.30am if possible so we can organise our workload, but please remember that your doctor can usually see at least three patients in the surgery in the time it takes to do a home visit. Therefore, if it is possible, please attend the surgery.
The doctor or nurse may phone you to offer advice, or to determine whether a visit is appropriate.
The doctors are happy to speak to you on the phone to offer you advice. If they are not available when you ring, please leave a message with our secretaries and the doctor will ring you back as soon as possible.
If you would like a chaperone in attendance during your consultation please tell the receptionist and this can be arranged for you.
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